Assessment & Accountability:

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Why Progress Reviews?

• Need for feedback to tutor/learner
• Need to obtain a program picture of what goals students are pursuing, and how much they are learning in pursuit of those goals

Size of Solano County Library Jurisdiction

• 5 cities; 6 library branches
• serve 100-125 learners at any one time
• primarily one-on-one, with some small groups

Time involved

• Letter of explanation + checklist mailed to tutor
• Staff makes appointment usually during regular tutoring time
• Staff reviews tutor and learner files + original role/goal map to prepare
• Progress Review meeting — takes 45 — 60 min.
• Written report on Progress Review form
• Total time: 2 hours per tutor/learner pair every 3-4 months

Benefits:

• In-depth knowledge of what tutors and students are working on
• Staff can explain EFF basics (skill wheel, levels of performance, etc.)
• Staff can provide objective feedback to learner and tutor
• Tutor listens as learner describes successes and challenges (and sometimes tutor learns something he/she didn’t know before)
• Staff helps guide goal setting for next 3-4 months and can recommend materials
• Staff can address problems e.g. not turning in monthly reports, pair that meets infrequently, tutor who is setting the learning agenda instead of learner, etc.
• This process has been very worthwhile for our program and staff has re-ordered time priorities in order to allot the time to do regular reviews. Though not for every program, we see that the results have exceeded our expectation. And we are still fine-tuning our process.
• Increased communication between the pairs and staff. Tutors more likely to call for suggestions, ideas, problem-solving. Promotes team approach.

Learner Profiles in Videotaped Pairs:

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Michael (& Yolanda): high bandwidth | 56k (6 minutes)

Michael Barrett is an African-American male in his early forties who was born in Chicago, and moved to California at the age of 10. He was terrified to go to school due to violence and gangs, and therefore, only completed the 6^th or 7^th grade. He attends a basic literacy intermediate level small group in Vallejo. He enjoys working on cars and doing carpentry. Michael is highly motivated. The tutor is Yolanda DeVore. The staff person is Joanne Wright.

Rosie (& Pat): high bandwidth | 56k (16 minutes)

Rosy Padilla is an FFL, intermediate literacy level, second language learner. She has lived in the U.S. for eight years. She has a high school diploma from Mexico. She has three children ages: 2, 3 and 7 years old. Rosy works full time. She regularly meets her tutor, Pat Pepin, twice a week in the evening at the Kennedy Library. The staff person is Lorene Hamasaki.

Tuyen (& Van): high bandwidth | 56k (10 minutes)

Tuyen Nguyen is an intermediate level literacy student and a second language learner. He has lived in the U.S. for 14 years. Tuyen did not attend much school in Vietnam. He has been in the Library's Adult Literacy Program for 4 years. During this time, Tuyen has had a couple of tutors and in between, he attended small group tutoring. Currently, he is meeting with Van O'bryan II, his tutor, twice a week on a regular basis at the Fairfield Civic Center Library. The staff person is Jennifer Tetzlaff.

PDF List for Solano

• Tutor Letter for Progress Review Meeting
• Progress Review Checklist
• Progress Review Guidelines
• Post Progress Review Procedures
• Staff Checklist For Progress Review
• Gains Report: Intro | Spreadsheet
• Progress Review Follow-Up Postcard